Refund & Cancellation Policy

1. Cancelling a rental

• You may stop an Instance at any time from your dashboard. Billing stops when the Instance stops.
• Usage is metered (typically per second) by GHive’s control plane. You are charged only for metered runtime.
• There is no separate cancellation fee for stopping an Instance.

2. Failed or interrupted instances

• If an Instance fails to start due to a Host or Platform fault, you are not charged for it.
• If a running Instance is interrupted by a Host failure, power/network outage, or Platform issue, you are billed only up to the point of interruption.
• Where we determine a charge resulted from such a fault, we will reverse it as Wallet credit. Credits are usable for future rentals on the Platform.

3. Wallet top-ups

• Wallet top-ups are prepayments for compute and platform services, denominated in INR.
• Promotional or bonus credits (e.g. welcome credit) are non-refundable and non-transferable, and may expire.
• You may request a refund of an unused, paid Wallet balance (excluding bonus credits and amounts in dispute). Approved refunds are returned to the original payment method via our payment processor, less any non-refundable transaction fees and applicable taxes, within a reasonable processing period.
• We may decline refund requests linked to fraud, abuse, chargeback activity, or policy violations.

4. Host earnings

Host earnings accrue to the Host’s Wallet based on metered usage. If a rental charge to a Renter is reversed due to a Host fault, the corresponding Host earning may be adjusted accordingly. Payouts are subject to verification and applicable taxes.

5. How to request a refund

Email support@ghive.co.in from your registered email with your account details and the transaction/instance in question. We aim to acknowledge requests promptly and resolve them within a reasonable time.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work to resolve it. Initiating a chargeback without contacting us may lead to suspension while the dispute is investigated.